Privacy Policy

At LOUVT, your privacy matters. This Privacy Policy explains what we collect, how we use it, and the rights you have under GDPR (EU), CCPA (California), and LGPD (Brazil).

Last updated: 22 April 2026

1. Information We Collect

  • Contact & order data: name, email, shipping/billing address, phone number.
  • Payment data: processed securely by our payment providers; we do not store card numbers.
  • Browsing data: IP address, device type, browser, pages viewed, referrer URL.
  • Cookies & pixels: identifiers used for analytics, marketing, and site functionality.
  • Communications: messages you send to help@louvt.com or via social channels.

2. How We Use Your Information

  • Fulfill and ship your orders.
  • Provide customer support and respond to inquiries.
  • Improve our products, site, and user experience through analytics.
  • Send marketing emails (you can opt out any time).
  • Detect fraud and protect our store and customers.
  • Comply with legal obligations.

3. Cookies

We use three categories of cookies:

  • Functional: essential for cart, checkout, and account features.
  • Analytics: Google Analytics and Shopify Analytics to understand site performance.
  • Marketing: Meta Pixel, TikTok Pixel, and Google Ads for relevant advertising.

You can manage cookies in your browser settings or via our cookie banner.

4. Third Parties We Share Data With

  • Shopify — hosting, checkout, and store infrastructure.
  • Klaviyo — email and SMS marketing.
  • Meta (Facebook/Instagram) — advertising and analytics.
  • Google — Analytics, Ads, and Shopping.
  • TikTok — advertising and analytics.
  • Payment processors — Shopify Payments, PayPal, Stripe, Apple Pay, Google Pay.
  • Shipping carriers — DHL, UPS, FedEx, local postal services.

We never sell your personal information.

5. Data Retention

We retain order records for up to 7 years to meet tax and accounting obligations. Marketing data is kept until you unsubscribe or request deletion.

6. Your Rights

  • Access the data we hold about you.
  • Correction of inaccurate data.
  • Deletion ("right to be forgotten").
  • Objection to processing for marketing purposes.
  • Portability — request your data in a machine-readable format.
  • Withdraw consent at any time.

To exercise any right, email help@louvt.com. We respond within 30 days.

7. Minors

Our store is not directed to children under 16. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us and we will delete it.

8. International Transfers

Your data may be processed in the US, EU, or other regions where our service providers operate. We use standard contractual clauses and equivalent safeguards.

9. Security

We use TLS/SSL encryption, PCI-DSS-compliant payment processing, and industry-standard safeguards. No system is 100% secure; report concerns to help@louvt.com.

10. Changes to This Policy

We may update this policy. The "Last updated" date above reflects the most recent revision. Material changes will be announced on our homepage or by email.

11. Contact

Data requests and privacy questions:
Email: help@louvt.com
Data Controller: mohamad@izzatexpress.com